1.1 Legal notice

IDENTIFYING INFORMATION OF THE INFORMATION SOCIETY SERVICE PROVIDER

In accordance with the processing of personal data and privacy protection in the electronic communications sector, we inform you of the following information:

NEUS DEL VALIRA, S.A., [hereinafter GRANDVALIRA RESORTS], is the owner of the website portal grandvaliraresorts.com, grandvalira.com, ordinoarcalis.com, palarinsal.com and subdomains, acting exclusively as operator and manager of the website content, with its registered office at: Av. Carlemany, 68 Office 401 Illa Carlemany Building AD700 ESCALDES-ENGORDANY (Principality of Andorra), NRT A706067F, Commercial Registry number 917870Z, responsible for the operation, management and function of the aforementioned website portal.
If you wish to contact us, you may do so via postal mail to the address specified in the previous paragraph, or via the corresponding contact forms:

INTRODUCTION

This Legal Notice regulates the use of this website. Access to the website is free except for the cost of the connection through the telecommunications network supplied by the access provider contracted by users. 

ACCEPTANCE

The use of the website portal attributes the status of user, and implies full and unreserved acceptance of each and every provision included in this Legal Notice, in the version published for GRANDVALIRA RESORTS at the very moment the user accesses the website. Consequently, the user must carefully read this Legal Notice each time they intend to use the website, as it may undergo changes.

INFORMATION ABOUT “LINKS”

GRANDVALIRA RESORTS is not responsible for third-party or external websites that can be accessed through “links” or for any content made available by third parties.
Any use of a link or access to a non-owned website is done by the user’s free will and exclusive risk, GRANDVALIRA RESORTS neither recommends nor guarantees any information obtained through a link external to the grandvaliraresorts.com, grandvalira.com, ordinoarcalis.com or palarinsal.com websites and is not liable for any loss, claim or harm derived from the use or misuse of a link, or the information obtained through it, including other links or websites, interruption in service or access, or the use or misuse of a link, whether connecting to the website portal or accessing information from other websites through the same portal.

LIMITATION OF WARRANTIES AND LIABILITY

GRANDVALIRA RESORTS does everything possible to avoid any error regarding the content of this website.

GRANDVALIRA RESORTS adopts the necessary measures and mechanisms to guarantee the security of communications and transactions carried out through the website, according to the state of technology and in accordance with the type of transactions and services made available to users.

GRANDVALIRA RESORTS will not be responsible for any damage that may occur to users’ computer systems due to any cause beyond or not attributable to this website, including, but not limited to, damage caused by interferences, omissions, interruptions, computer viruses, telephone failures, or disconnections in the operative functioning of the electronic system. Likewise, GRANDVALIRA RESORTS will not be liable for any interruption, error, or malfunction that occurs in the system due to a malfunction of the network or servers to which it is connected.

INTELLECTUAL AND INDUSTRIAL PROPERTY, REGISTERED TRADEMARKS

The structure, design and presentation format of the elements (graphics, images, logo files, color combinations, and any element eligible for protection) are protected by intellectual property rights owned by GRANDVALIRA RESORTS.

The reproduction, transformation, distribution, public communication, and in general any other form of exploitation, in whole or in part, of the elements referred to above is prohibited. These acts of exploitation may only be carried out with express authorization from GRANDVALIRA RESORTS and must always explicitly reference the ownership of the aforementioned intellectual property rights of GRANDVALIRA RESORTS.

You are only authorized to make private use of documentary material prepared by GRANDVALIRA RESORTS. In no case may you remove, alter, bypass, or tamper with any protection device or security system that may be installed.

Except with express authorization from GRANDVALIRA RESORTS it is not permitted to link to “final pages,” use “frames,” or any similar manipulation. Links must always be to the main page or “home page” of grandvaliraresorts.com, grandvalira.com, ordinoarcalis.com or palarinsal.com.
The distinctive signs (trademarks, trade names) of GRANDVALIRA RESORTS are protected by industrial property rights, and use or handling of any of them is prohibited without express written authorization from GRANDVALIRA RESORTS.

SECURE ONLINE PURCHASE

Security is a priority for GRANDVALIRA RESORTS so we make every effort to ensure that our transaction processes are secure and that your personal information is protected. 

DO NOT SHARE YOUR PERSONAL INFORMATION

GRANDVALIRA RESORTS will never send you an email or call you by phone to ask you to disclose or verify your account password, your bank account or credit card numbers, or any other kind of personal information. If someone contacts you or you receive an unsolicited email asking for any of the above data, do not respond and report it immediately to GRANDVALIRA RESORTS, so that they can investigate the incident. 

IDENTIFY FAKE EMAILS (attempts of 'spoofing' or 'phishing')

Ignore any email you receive asking for personal information or that redirects you to another web page that is not owned by GRANDVALIRA RESORTS, or any group company, or that asks you to pay through a method other than those authorized by GRANDVALIRARESORTS, as it may be an attempt at impersonation ('spoofing' or 'phishing'), and should be considered fraudulent.

GRANDVALIRA RESORTS uses the domains “grandvaliraresorts.com”, “grandvalira.com”, “ordinoarcalis.com” or “palarinsal.com” for its emails. If you receive an email in a different format, for example: grandvalira.security@hotmail.com, you can be sure it is a fake email.

Some phishing emails contain links to websites that use the word "GRANDVALIRA RESORTS” in their URL, but will direct you to a completely different website. If you hover your mouse over the link, you can see the associated URL, which will likely have a different format than those linked on the authentic sites of GRANDVALIRA RESORTS.

If you nevertheless click on a phishing email and are redirected to a page that resembles "Your Account" or one that asks you to verify or modify your personal information, ignore it and consider it fraudulent. 

REPORT 'phishing' ATTEMPTS

Send a message through our contact forms and attach the email you consider false. By providing us with this information you are helping us locate its origin.

If you cannot attach the fake email, forward it to dpd@grandvaliraresorts.com and include as much information as possible about it.

1.2 RGPDUE / LQPD Privacy Policy

CONTROLLER

In accordance with the provisions of the General Regulation (EU) 2016/679 on the Protection of Personal Data and Law 29/2021, of October 28, Qualified on the Protection of Personal Data (LQPD), we inform you that the personal data provided through the forms, as well as your email address, have been included in a processing owned by NEUS DEL VALIRA, S.A., [hereinafter GRANDVALIRA RESORTS], with its registered office at Av. Carlemany, 68 Despatx 401 Edifici Illa Carlemany AD700 ESCALDES-ENGORDANY (Principality of Andorra), NRT A706067F, registered in the Commercial Register No. 917870Z, which is responsible for the operation, management, and functioning of the aforementioned website portal.

You are informed that the data may be processed for the purpose of providing information about our products and/or services by electronic means, whenever you authorize us to do so. Your data may be subject to profiling, in order to apply a loyalty plan according to the client’s commercial relationship and to offer suitable offers according to your preferences. You may object to this type of communication at any time by sending a message indicating in the subject line "Unsubscribe from the distribution list" to the respective contact forms:

Likewise, you may exercise your rights of access, rectification, deletion, objection, portability, and limitation by sending a written request accompanied by a photocopy of your ID card or equivalent identification document to the following email address: dpd@grandvaliraresorts.com indicating in the subject "Data Protection".

POLICY

GRANDVALIRA RESORTS is especially concerned about protecting the data of users of the services who access the website. Through this Privacy Policy, users of grandvalira.com, grandvaliraresorts.com, ordinoarcalis.com, and palarinsal.com are informed of the processing and uses to which personal data collected on the website are subjected by means of the additional information, so that users can decide, freely and voluntarily, whether to provide the requested information.


SECURITY MEASURES

Finally, you are informed that GRANDVALIRA RESORTS has adopted the appropriate technical and organizational measures in its information system to guarantee the security and confidentiality of the stored data, thus avoiding their alteration, loss, processing, or unauthorized access; taking into account the state of the art, implementation costs, and the nature, scope, context, and purposes of processing, as well as the risks of varying likelihood and severity associated with each of the processes...


USER RIGHTS

The data subject may exercise the rights available to them, in accordance with the General Data Protection Regulation and Law 29/2021 Qualified on the Protection of Personal Data, which are:

A.- The right of access, which may be exercised annually, except in the case of proven legitimate interest.

GRANDVALIRA RESORTS will notify you of its decision within one month. If the decision is positive, the data subject may access the referred information within 10 days following notification.

B.- The rights of rectification and deletion may be exercised according to the following provisions, whenever the data subject considers that the data held in our records are inaccurate, incomplete, inadequate, or excessive. In this case, these rights may be exercised through any of the means mentioned above.

GRANDVALIRA RESORTS will proceed with the rectification or deletion within 10 days of receiving the request.

C.- The right of objection may be exercised according to the following provisions, whenever the data subject wishes to object to the processing of their personal data, whether the data are processed lawfully due to legitimate interest or consent related to advertising purposes.

D.- The right of portability may be exercised according to the following provisions, whenever the data subject considers that the data collected in our records must be returned to the data subject, or, where appropriate, to a third party (data processor).

E.- The right to restriction of processing may be exercised in advance, prior to the right of objection to the processing of your data, and while the right of objection is being resolved, the processing of the data will be restricted.

REGULATORY CHANGES

GRANDVALIRA RESORTS reserves the right to modify this policy in order to adapt it to legislative or case law developments. Such changes will be communicated on our website in advance as needed, without prejudice to requesting the consent of affected parties when it is not regarded as granted under the terms of this policy.

If you have any doubts, questions, or comments regarding this policy, please do not hesitate to contact us by addressing your communication to:

1.3 Política de cookies