Legal Texts GDPR 2016/679- LQPD 29/2021- Decree 391/2022 Ver. 26.1
- 1.1 Legal Notice
- 1.2 Privacy Policy
- 1.3 Additional Information
1.1 Legal notice
IDENTIFYING DATA OF THE INFORMATION SOCIETY SERVICES LENDER
In accordance with the applicable provisions on the processing of personal data and the protection of privacy in the electronic communications sector, we inform you of the following information:
NEUS DEL VALIRA, S.A., [hereafter GRANDVALIRA RESORTS], is the owner of the web page grandvalira.com, grandvaliraresorts.com, ordinoarcalis.com, palarinsal.com and subdomains, and will act exclusively as the manager of the contents of the present Web, addressed at: Av. Carlemany, 68 Despatx 401 Edifici Illa - AD700 ESCALDES-ENGORDANY (Principat d’Andorra), NRT A706067F, Commercial Register number 917870Z, is responsible for the management and functioning of the Web previously mentioned.
If you would like to contact us, you can do so by post at the previously mentioned address, or by the relevant contact forms:
INTRODUCTION
This Legal Notice regulates the use of this web page. Access on the web is free except for the cost of the connection through the telecommunications network provided by the access provider hired by users.
ACCEPTANCE
If you use the web, you are considered a user, and this implies full acceptance without any reservation of every and each point in this Legal Notice, published by GRANDVALIRA RESORTS, from the moment the user accesses the web. In consequence, the user must read carefully the present Legal Notice every time he or she wishes to use the web, as these may be modified.
INFORMATION ABOUT LINKS
GRANDVALIRA RESORTS is only responsible for its own web and any access to webs by links or any information offered by third parties is not the responsibility of GRANDVALIRA RESORTS.
Any use of links or access to a web not owned by GRANDVALIRA RESORTS is at the users responsibility and GRANDVALIRA RESORTS does not recommend nor guarantee any information obtained by a link through a third party which comes from a web that is not from grandvalira.com, grandvaliraresorts.com, ordinoarcalis.com, palarinsal.com and subdomains, neither is it responsible for any loss, claims or damages derived from the use or bad use of a link or the information obtained through it, including other links or webs, interruption of service or in the access, or trying to use or the incorrect use of a link, even if the connection is via the Web grandvalira.com, grandvaliraresorts.com, ordinoarcalis.com, palarinsal.com and subdomains or by accessing the information by other webs from the same Web page.
LIMITATION OF WARRANTIES AND RESPONSIBILITIES
GRANDVALIRA RESORTS makes every effort to avoid any errors in relation to the contents of this website.
GRANDVALIRA RESORTS adopts the necessary measures and mechanisms to guarantee the security of communications and transactions that occur through the web portal, according to the state of technology and in accordance with the type of transactions and services that are provided. available to users.
GRANDVALIRA RESORTS will not be responsible for any damage that may be caused to the users computer system by any cause beyond or not attributable to this website, including, without limitation, damages caused by interference, omissions, interruptions, viruses computer, telephone breakdowns or disconnections in the operational functioning of the electronic system. Likewise, GRANDVALIRA RESORTS will not be liable for any interruption, error or failure that occurs in the system, due to a malfunction of the network or the servers that are connected.
INDUSTRIAL AND INTELLECTUAL PROPERTY, TRADEMARKS
The structure, design and way of presenting the elements (graphs, images, files, logotypes, colour combinations and any element susceptible to protection) are protected by intellectual property laws, owned by GRANDVALIRA RESORTS.
It is prohibited to reproduce, transform, distribute, communicate in public, make publicly available and in generally exploit in any form partially or totally the elements referred to in the previous section. These acts of exploitation can only be carried out if authorized by GRANDVALIRA RESORTS, and if this were to be the case, there must be explicit reference to the fact that GRANDVALIRA RESORTS is the intellectual owner of the material.
Only documental material produced by GRANDVALIRA RESORTS is authorized for private use, and in no case, can the material be deleted, changed, eluded or any of the security systems installed be manipulated.
It is forbidden to link to the final pages, the frame and any other similar manipulation. The links must always be to the principal page or homepage grandvalira.com, grandvaliraresorts.com, ordinoarcalis.com, palarinsal.com and subdomains
Distinctive signs (brands, commercial names) belonging to GRANDVALIRA RESORTS, are protected by industrial property rights and the use or manipulation of them is forbidden except if there is written authorization by GRANDVALIRA RESORTS.
SECURE ON-LINE SHOPPING
Security is a priority and therefore we make the maximum effort to assure that our process in terms of transactions is secure and in order to keep your personal information safe.
DO NOT SHARE YOUR PERSONAL INFORMATION
GRANDVALIRA RESORTS will never send you an e-mail and neither call you by telephone to ask you for your password or to verify your password belonging to your account and likewise will never ask for your bank account number or credit card and neither any other personal information. If anybody should contact you or send you and e-mail that you have not asked for, you should never give them any of your personal data previously mentioned. Also, you should never respond and communicate to the appropriate authorities in order to proceed with investigating the incident.
IDENTIFY FALSE E-MAILS (“SPOOFING OR PHISHING)”
Ignore all e-mails in which they demand personal information or ones which redirect you to another web page that does not belong to or any societies belonging to the group or in which they ask you to pay via a means which has not being authorized by GRANDVALIRA RESORTS, as this could be an attempt at identity theft (“spoofing or phishing”) and must be considered as fraudulent.
GRANDVALIRA RESORTS uses the “grandvalira.com, grandvaliraresorts.com, ordinoarcalis.com, palarinsal.com and subdomains” domain for all its e-mails. If you receive an e-mail in a different format, for example: grandvalira.security@hotmail.com, you can be assured that it is a false mail.
Some e-mails that use phishing contain links to a web page that uses the word GRANDVALIRA RESORTS at their URL, but they will direct you to a web page that is completely different. If you drag your mouse over the link, you will be able to see the associated URL, which will probably have a different format to the correct web pages authorized by grandvalira.com, grandvaliraresorts.com, ordinoarcalis.com, palarinsal.com and subdomains.
Even if you click an e-mail that uses phishing and are redirected to a page that resembles “your account” or to any page that asks you to verify or modify your personal information, ignore it and consider it as fraudulent.
INFORM ANY ATTEMPTS AT PHISHING
Please send an email via the contact form and attach the email you believe to be fraudulent. By attaching these e-mails, you will be helping to locate their origin.
If you cannot attach the false mail, forward it to dpd@grandvaliraresorts.com and include as much information as possible about it.
1.2 Privacy Policy
RESPONSIBLE
According to the data protection act of General Regulation (UE) 2016/679 on data protection and Law 29/2021 qualified on Protection of Personal Data (LQPD) and Decree 391/2022 approving the Regulations for the application of LQPD 29/2021, we inform you that personal data given via the forms, and likewise your e-mail address have been included in our file titled NEUS DEL VALIRA, S.A. [hereafter, GRANDVALIRA RESORTS], at the business address of: Av. Carlemany, 68 Despatx 401 Edifici Illa - AD700 ESCALDES-ENGORDANY (Principat d’Andorra), NRT A706067F, Commercial Register number 917870Z, is responsible for the management and functioning of the Web previously mentioned.
We inform you that the data may be processed for the purpose of providing information about our products and / or services by electronic means, provided that you authorize us to process them. Your data may be subject to profiling, in order to implement a loyalty plan according to the customer's commercial relationship and to provide offers that are appropriate to their preferences. You may opt out of receiving these types of communications at any time by sending an email with the subject line ‘Unsubscribe from the mailing list’ via:
Likewise, you can exercise the right to access, rectify, suppression, opposition, portability and limitation, according to the terms established by REGULATION (EU) 2016/679, LQPD 29/2021 and Decree 391/2022, by presenting or sending an application in writing to the email address: dpd@grandvaliraresorts.com, indicating the subject as “Data protection”. If the data controller has reasonable doubts regarding the identity of the natural person making the request, they may request the provision of additional information necessary to confirm their identity.
POLICY
GRANDVALIRA RESORTS is especially sensitive to protecting the personal data of our users which has been obtained through the services offered on our Web. The present privacy policy informs all the users of grandvalira.com, grandvaliraresorts.com, ordinoarcalis.com, palarinsal.com and subdomains, how the personal data collected from the through the additional information, in order that they decide, freely and voluntarily, if they wish to provide the requested information.
USE OF ARTIFICIAL INTELLIGENCE
To improve the quality of our services, we employ Artificial Intelligence (AI) technologies, including language models and automated algorithms. These technologies can process and analyze information to:
• Provide fast, personalized responses.
• Detect patterns and trends to optimize the user experience.
• Automate support and customer service tasks.
AI operates under strict protocols and security and privacy measures, and does not share your data with unauthorized third parties. All information processed by AI systems is treated confidentially and is limited exclusively to the purposes for which it was collected.
SECURITY MEASURES
Finally it is reported that GRANDVALIRA RESORTS, has adopted in the information system the appropriate technical and organizational measures, in order to guarantee the security and confidentiality of the stored data, thus avoiding its alteration, loss, treatment or unauthorized access; taking into account the state of the art, the costs of application, and the nature, scope, context and purposes of the treatment, as well as risks of probability and variable severity associated with each of the treatments.
RIGHTS OF THE USERS
The person interested in the personal data may exercise his / her rights, in accordance with the General Data Protection Regulation, the Qualified law 29/2021 (LQPD) and Decree 391/2022, which are:
A.- Right of access: The data subject has the right to obtain confirmation as to whether or not personal data concerning them are being processed and, where that is the case, access to such data and information relating to the processing thereof.
B.- Right to rectification: The data subject has the right to request the rectification of inaccurate or incomplete personal data concerning them.
C.- Right to erasure: The data subject may request the deletion of their personal data when, among other reasons, the data are no longer necessary for the purposes for which they were collected, the consent is withdrawn, or the processing is not carried out in accordance with the applicable regulations.
D.- Right to object: The data subject may object to the processing of their personal data where such processing is carried out lawfully on the basis of legitimate interest or consent relating to advertising purposes.
E.- Right to data portability: This right may be exercised whenever the data subject considers that the data collected in our processing activities should be returned to the data subject or, where appropriate, transferred to a third party (data processor).
F.- Right to restriction of processing: This right may be exercised following the exercise of the right to object to the processing of personal data, and whilst the objection request is being resolved, the processing of the data shall be restricted.
The data controller shall respond to requests within a maximum period of one month from receipt thereof, which may be extended by a further two months in cases of particular complexity in accordance with the applicable regulations.
Likewise, the data subject may lodge a complaint with the APDA is if they consider that their rights have not been properly addressed.
REGULATION CHANGES
GRANDVALIRA RESORTS reserves the right to modify the present policy with the objective of adapting it to the legislative or precedents changes. Such changes will be communicated within the necessary time on our Web page, and it can ask the affected parties for their consent if it is believed that it does not have the consent according to the present policy.
If you should have any doubt, question or comments referring to the present regulations, please do not hesitate to ask about them by sending a communication to:
1.3 Additional Information
PROTECTION OF PERSONAL DATA GDPR (UE) 2016/679 – LQPD 29/2021 – DECREE 391/2022
Additional Information
Responsible
- Identification of the Person in charge of Treatment.
NEUS DEL VALIRA, S.A.
A706067F
Av. Carlemany, 68 Despatx 401 Edifici Illa Carlemany AD700 ESCALDES-ENGORDANY (Principat d’Andorra)
+376 891 818
DPD Identification and Contact
Tecnodret, S.L.
dpd@grandvaliraresorts.com
UE Representative
- Identification and contact of the UE Representative
Mallafrè Consultors, SL.U.
e-mail: representant.ue@mallafre-consultors.cat
Purposes
- Description of the treatment
In accordance with the “principle of limitation of purpose”, the data collected will be processed exclusively for specific, explicit and legitimate purposes and will not be further processed in a manner incompatible with said purposes.
We inform you of the existence of automated decisions, including the creation of profiles in order to improve your user experience and provide you with information, services or products appropriate to your preferences.
- Conservation time
The personal data provided will be kept as long as the commercial / commercial relationship is maintained as long as you do not request its deletion. We inform you that in accordance with the legal provision, we are obliged to keep them for tax and accounting reasons, and to make them available to a competent public entity that so requests.
- Automated decisions and profiling
We may process certain data using automated systems, including profiling, in order to improve your user experience and provide you with information, services, or products tailored to your preferences.
Legitimation
- Legal basis of treatment
The legal bases for the treatment of your data are legitimized in the collection of the same, stating if it is a legal, contractual, public interest, legitimate interest or your explicit consent requirement.
Recipients
- Recipients of the assignment
The data collected will be disclosed to the companies listed below, for certain purposes, in accordance with strict compliance with internal data protection regulations:
SAETDE, S.A.
C/ Prat de la Creu 59, 5 Pis Esc. B
AD500 ANDORRA LA VELLA (Principat d’Andorra)
NRT A700071W
e-mail dpd.saetde@grandvalira.com
ENSISA, S.A.
Pàrquing del Tarter s/n, Edifici Obac
AD100 EL TARTER-CANILLO (Principat d’Andorra)
NRT A700159E
e-mail dpd@soldeu.ad
SOCIETAT EXPLOTADORA DEL CAMP DE NEU ORDINO ARCALÍS, SOCIETAT ANÒNIMA (SECNOA, SA)
Edf. l'Hortell - Arcalís
AD300 ORDINO (Principat d’Andorra)
NRT A075524C
+376 739 600
E-mail dpd@ordinoarcalis.com
SETAP 365, SA
EDIFICI DE SERVEIS D'ENSISA
EL TARTER AD100 CANILLO - (Principat d'Andorra)
NRT: A-716174-A
Telèfon: +376 890500
ESTACIONS DE MUNTANYA ARINSAL/PAL, S.A.U. (EMAP)
EDIFICI EL PLANELL
PAL / LA MASSANA - (Principat d'Andorra)
E-mail DPD: dpo_pa@palarinsal.com
- International data transfers
Yes, they occur, and they provide all the appropriate guarantees assumed by the data controller or processor established in one of more third countries as provided by the art. 46 of the GDPR (UE) 2016/679 and by the art.44 of the LQPD 29/2021.
- Treatment processors
The data may be transferred to Data Processors with access to data, with whom the obligations and responsibilities required by the GDPR (UE) 2016/679, the LQPD 29/2021 and by Decree 391/2022 are formalized and who offer sufficient guarantees.
Rights
Exercise of rights:
The interested party may exercise the rights that assist him, in accordance with the RGPDUE 2016/679, LQPD 29/2021 and the Decree 391/2022 and which are:
- Right to request access to personal data regarding the interested party.
- Right to request its rectification or deletion.
- Right to request the limitation of your treatment.
- Right to object to the treatment.
- Right to the portability of your data.
The interested party may exercise these rights by submitting a letter to the address of the data controller or by sending a statement to the email dpd@grandvaliraresorts.com. If the data controller has reasonable doubts regarding the identity of the natural person making the request, they may request the provision of additional information necessary to confirm their identity. If the data subject acts through a legal representative, the latter must provide proof of legal representation. In the case of considering your right to the protection of violated personal data and want to know more information about this right and how to exercise it, you can contact the APDA: http://www.apda.ad/ Tel. (+376) 808 115 Edifici del Consell General C/ Doctor Vilanova, 15-17 (planta 5) AD500 Andorra la Vella (Principat d’Andorra).